Use cases

Improve your customer experience and transform your business

Health/Telemedicine

WebRTC technology enables the development of telemedicine and e-health solutions. Our telemedicine video API helps bridge the gap caused by medical professional shortages and regulatory requirements. ApiRTC enables secure patient communication and medical data sharing capabilities with easy integration into any e-health platform.

Online banking customer orchestration

59% of European internet users used online banking services in 2016. ApiRTC enables integration of real-time communications for secure premium customer services, transaction management, and consolidated customer engagement tracking.

Coaching

Distance coaching evolution enabling coaches to provide training, advice, and oversight through real-time video. Session recording capabilities improve profitability through remote access and enable coaches to reach more clients.

Customer Service

ApiRTC enables integration of real-time video interaction features into customer support tools for customized interactive solutions. Traditional customer service phases are transformed through contextual video communication.

Field Services

Integration allows technicians to call on one or more video experts, while sharing data, photos, documents to improve resolution times and reduce downtime. Industrial technician collaboration is enhanced through real-time video assistance.

Call Center Software

Adding advanced features such as real-time video, voice, chat, screen sharing API or file sharing for multi-channel customer experience. Embed video chat directly into your contact center platform and enable agents to co-browse, share screens and resolve issues faster. Contact center evolution toward multichannel solutions is powered by ApiRTC.